Welcome to Support Center
Frequently Asked Questions
Products
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
How do I charge my battery?
You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.
What should I know before I riding?
Before You ride, We strongly recommend you read our E-BIKE USER MANUAL for your safety.
Purchase
How long will it take to receive my order after purchase?
We typically ship within 1-2 business days, and delivery takes 2-5 business days depending on your location.
Do you offer free shipping and tax-free purchases?
Yes! We provide free shipping on all orders, and we offer tax-free purchases for most locations.
Why should I buy directly from your website?
Shopping on our official website ensures you get the best prices and exclusive offers. Plus, we provide excellent customer service to ensure you have the best experience before and after your purchase.
Trouble Shooting
My display shows error code 24. What should I do?
Error code 24 may indicate a connection issue. Please check all wiring connections to ensure they are properly secured and not loose. Inspect the motor cable and other related connectors to make sure they are firmly plugged in. If the issue persists, feel free to contact our support team for further assistance.
Brake Adjustment (Loosen/Tighten)
Tip: To prolong the lifespan of your brakes and ensure smooth performance, always use both brakes together, engaging the rear brake slightly before the front to maintain balance and reduce strain on the front fork.
To properly adjust your brakes, follow these steps:
- Ensure the wheel is properly seated in the dropouts of the frame. A misaligned wheel can cause the brake rotor to rub against the pads, leading to noise or reduced braking efficiency.
- Inspect the brake rotor for any bends, dirt, or damage. A warped or dirty rotor can affect braking performance and cause unwanted noise.
- Align the brake caliper correctly so the stationary inner pad sits close and parallel to the rotor. Misalignment can cause inconsistent braking or rubbing.
- Check and adjust the brake cable tension to ensure the brake lever has a responsive feel and proper stopping power. Fine-tuning the tension will help achieve optimal brake function.
If issues persist, consider rechecking all connections or consulting a professional for further adjustments.
